We are looking for a few bright peeps to help us change the world... one project at a time. If you think you have what it takes, we would love to hear from you. We currently have two seats to fill:

Lead Communication Designer /
Communication Innovator

As our lead communication designer, you will have a variety of responsibilities for helping Fit teams communicate effectively. This includes:

• Presentations, books, posters, video, new-fangled hybrids,… all forms of printed and electronic communication related to client projects. This often requires you to synthesize understanding of a new field (for example, jumping from medical products one month to sustainable transportation the next), the insights from research, and the cultural nuances of the client situation to create just the right artifact or experience for the situation.

• Educational materials, printed and electronic

• Fit’s general communication and branding efforts: web site, general communications, presentations, public research publications, etc.

• Efforts to equip clients with new kinds of internal communication tools and “communication
  construction kits”

The mix of media is skewed toward the things that move easily within corporations and spark the right conversations: PDFs, presentations, short videos, printed posters, micro-sites, and whatever little gems of cultural influence we can invent.

Two challenges we need you to help us with:

• Getting useful, actionable information to become part of the work culture and mindset of our client teams and their management

• Delivering two communication results at the same time: the information that results from our research, and “accurate empathy” – an emotional connection to the people and situations we studied, that isn’t just a case of people projecting their own presuppositions onto their customers.

Lead Associate: Researcher /
Designer / Facilitator / Leader

Fit’s work involves long-term relationships with clients, typically over a period of years. During this time we support planning, nurture internal relationships and communications, plan and conduct ethnographic research, and do whatever it takes to help teams translate insights into something better for people.

As Lead Associate, you will take responsibility for one or more of these long-term client relationships. This will involve you in all aspects of the work, and require you to be proactive in thinking of ways to provide excellent service, leadership, care and communication to your clients. You’ll also need the ability to get up in front of people and mesmerize them with your facilitation techniques and information delivery. We are looking for someone who thrives on being in the limelight, with attention to detail in every step of the work.

Our favorite candidate will have experience in research and design as they are practiced in industry. The work is highly collaborative; we seldom work alone. So you should have a preference and capability for working on a team, but the capability to lead and facilitate both collaboration and excellent client service.

This position represents an opportunity to work shoulder-to-shoulder with Fit’s founders, as we steer the growth and impact of the firm on its clients and the world. Candidates should have a strong track record, and a point of view about design, nurturing organizational change, and client service.