A national non-profit campaigned to shift harmful behavior, with little impact. In a “collective story harvest,” managers and staff put their assumptions on hold and listened to the people they sought to influence. The result: a shift from “other” to understanding, and from strategies of shame to offers of support.

SpaceListening to the systemDuration3 daysSettingNational non-profitOutcomePersonal connection to audience, strategic shift in programsCohort16